Implemented Projects

For its customer (company involved in the provision of services to industrial enterprises) RosComputing has developed a system to control the implementation of equipment maintenance, as well as accounting for information on the examined facilities.
The system was developed from scratch based on technical specifications provided by the customer.

The system allowed the customer to implement the following:

• planning of equipment maintenance;
• gathering of reporting information from employees;
• preparation of executive documentation.

The system allowed the users of the customer to work with general data, update and repeatedly apply the data in their work.

The graphical interface, which is characterized by the absence of pop-up windows (SPA - single page application), was developed especially for this project. The processing of information in this interface is carried out at one and the same level without switching the focus of attention from the primary window.

Several dozens of screen forms of various complexity levels are used to work with data in the system: starting from simple ones with one or two fields and finishing with complex ones comprising tens of fields and several nested lists.

Apart from the screen forms, a set of pre-configured reports, which can be exported in the form of text documents or printed out directly from the system, has been implemented in the system to work with data.

Especially for CROC, RosComputing implemented a number of projects related to modernization of Documentation Management System of a large government entity. This system ensures the document management and reporting of several large subdivisions of the organization with more than 800 employees. Users have access to more than 100 reports and screen forms.

As part of this direction, RosComputing implemented the following objectives:

• modified forms of final reports in compliance with the amended regulating documents;
• developed and improved screen forms to maintain new processes and documents;
• adjusted certain system modules to support new functions of the system;
• connected subordinate entities to exchange and synchronize information within the framework of the general process.

When implementing all the objectives, special attention was paid to the analysis of the specifics of the domain. Its complexity required detailed processing of every request and function.

Especially for CROC, RosComputing performed modernization of Technical Support Service of the IT Department in the large government-owned institution. The responsibilities of the IT Department included as follows: support to over 800 users and system administration of 1100 workstations, 25 physical servers, Hitachi disk arrays, as well as data transfer network comprising 50 Cisco switches and routers, 20 Hewlett Packard routers.

The project was aimed at implementing the following objectives:

• improve the quality of user service;
• reduce the number of failures and recovery time after hardware failure;
• determine performance capacity of the existing equipment and identify options for improvement;
• reduce the dependency of the quality of work performed by the business unit from the personnel turnover;
• increase the transparency and manageability of the IT business unit.

The following steps were taken to implement the objectives set:

• Service Desk System was deployed. It helped ensure the accounting for all the requests received, as well as control over their processing and implementation.
• Most critical corporate processes were analyzed. Measures aimed at improving the reliability of computers and equipment associated with these processes were developed and implemented. As a result, the number of critical requests reduced ten times.
• Equipment monitoring system (Zabbix) based on free software was deployed. It helped reduce the time to detect the failure or deviation in the operation of the network and server equipment up to several seconds.
• The process of regular maintenance and prevention of hardware failures was improved. Service Desk System was applied to manage and control the implementation of the process. This set of activities helped eliminate hardware failures due to deferred maintenance, as well as monitor the equipment, which is outside the scope of remote monitoring.
• Information on the procedure for solutions to frequent problems was systematized. procedure for collecting and accounting for typical solutions was improved. The accumulated data on standard problems helped significantly reduce the time for new employees to adjust, as well as distribute the load among the specialists of various qualification.
• The inventory count of the network and server equipment was performed. Documentation and current configuration were no longer stored in paper format. Medium and maximum load on certain units was analyzed with the help of the monitoring system. As a result, overloaded and underloaded equipment was identified and proposals for optimization of equipment utilization were developed.
• The possibility of receiving reports on implementation of requests from users and equipment maintenance was provided. The existing Service Desk System was used as a source of information and tool to prepare reports. As a result, the management of the IT business unit had the opportunity to prepare reports broken down by requests, employees, users, equipment, etc.
• The electronic documentation management system of Wiki type was deployed, which allowed using the accumulated information on equipment and standard problems in a most efficient way when implementing requests and maintaining the equipment.

Certain organizational changes were made in addition to the above steps as part of the project:

• number of employees in the business unit was increased from 4 to 8;
• 24-hour phone number was set up to receive requests from users;
• phone directory, which replaced an Excel document in one of the subdivisions of the customer, was set up to receive up-to-date contact information on employees;
• the process of collecting proposals from users on how to improve the operation of the corporate systems was adjusted;

The project is currently being implemented.

Especially for CROC, RosComputing developed a specific software application for information terminals. It allowed the users of the customer to access the textual and media information stored on the customer's database. The application interface was adapted for touch screen. The application capabilities allowed navigating and information searching, as well as viewing media files.